Technology touches peoples’ lives everywhere every day in just about every way imaginable. The tech companies behind it are driven by people with a vision for the future, determination and the drive to bring about change. Yet, operating within markets and societies, it’s not just the product sold that’s important; it’s also the company’s broader contribution, the way it interacts and the way it communicates.
Sapience is a leading technology PR agency offering a suite of services that help tech companies navigate the challenges of growing their business in the UK. We seek to work with businesses, which (like ourselves), share a strong sense of purpose and look beyond pure commercial returns to the positive impact they can have on society and the environment.
“The Sapience team has played a strong role in helping us establish ourselves as a key regtech player and voice in our sector. Their solid understanding of the issues that matter in the industry and their ability to translate these into powerful messages to enhance our corporate profile has been invaluable to our growth.”
Matt SmithFounder and CEO of SteelEye
We consider ourselves tech people with PR expertise. Indeed, our experience extends across multiple sectors within tech. As a technology PR specialists, we pride ourselves on being nimble, responsive and utterly focused on delivering the right outcomes for our clients. Our achievements and long-standing relationships with companies across the technology landscape position Sapience as one of the UK’s top technology PR firms.
We have carefully selected a team whose skills and insight reflect the challenges our clients face. Our directors include senior business figures with a wealth of experience from across listed companies, financial institutions and entrepreneurial tech firms.
The Sapience team also brings deep experience of strategic planning, event management, crisis & issues management, messaging, advocacy, media counsel and the full suite of content creation from tweets, blogs, speeches and video, to by-lines, press releases and white papers. We deliver this content to targeted audiences through paid, earned, shared and owned media channels.
As a leading tech PR agency, we work with clients both on short-term tactical projects lasting a few months, to long-term retainer work. Either way, our approach is always to start with the overarching strategy. We frame the work within that strategy to ensure consistency of message and focus, and to achieve the desired strategic objectives.
We specialise in PR for technology companies, including profile raising, messaging development and strategic communications, all critical in giving clients a voice within a regulatory framework, but also in a broader communications context. Clear messaging and good communications has never been so important, and customers expect companies to take positions on social issues that go beyond their core business areas.
As we have seen in recent years, ethics and governance, data privacy and regulation, product quality and intellectual property, and also trade and geo-politics can be significant areas of risk. Thinking ahead, along with having the right protocols and contingency plans in place, is an important part of being able to manage and mitigate risk. We can help with that.
Our approach is to develop a tech PR strategy tailored to suit the specific needs of the client. Broadly speaking, we seek to build awareness among target audiences to create familiarity that leads to acceptance. This is particularly important for young companies and, in turn, opens the door to adoption.
The Tech Landscape
The tech sector straddles a multitude of industries, including consumer electronics, fintech, software, telecoms, renewables, healthtech, edtech, security, aerospace and the arts. It seamlessly improves lives, has a role in addressing major global issues, and generally enables things to work better.
The UK tech landscape has a constant fluidity reflecting the sector’s rapid growth, innovation and economic trends. Tech companies need to be highly agile and very attuned to their user needs. In doing so, they also need to stay focused on how best to reach their audiences – non-traditional and traditional channels.
The pace of change is such that technology now often leads the regulation. But slower regulatory processes can slow adoption, delay international standards and stifle the development of new markets. Examples include cryptos, driverless cars, drones and surveillance tech. Of course, the value of careful regulation that protects customers, investors, IP and market integrity is well understood. It creates a framework for growth. A case in point is how uniform global standards and increased interoperability have been such a boon for smartphones and mobile devices.
Sapience is a technology public relations firm with deep knowledge and experience that extends across sectors. The longevity of our client relationships says a lot about our ability to deliver high quality work on a consistent basis.
We sit down with our clients to understand their exact needs and price transparently, based on the amount of time and the number of Sapience team members required to get the job done.
B2B and enterprise technology is essentially the thing: technology desired for and sold to other businesses, rather than to end consumers. Examples of it would be back-office software, infrastructure behind cloud technology, data storage and so forth. It’s fairly nuanced, but B2B might be considered vernacular of the digitalised world of the past decade (spawning derivatives such as B2C, B2B2C, M2M, O2O etc.), with enterprise being an older term. Some businesses are both retail and enterprise, or B2C and B2B. For example, some telecom carriers are both retail and enterprise in their home country, but only enterprise overseas. The approach to PR for both B2B and enterprise technology is much the same, with differences more in relation to the nature of the work and area of business.
The principles of PR are similar across industries, but for each industry there’s a need for experience, know-how, stakeholder knowledge and media connections. As a rule, the deeper a PR consultant’s understanding and experience, the better the counsel they can provide to their clients. Of course, experience and skills can straddle different verticals, and can be helpful for generating fresh ideas, but direct sector experience remains very important.
It’s important to agree ways to measure performance at the outset. Generally, they would include metrics such as the volume of coverage, with a breakdown by relevance, tone and share of voice versus competitors, but also the quality of where coverage appears and who it is seen by.
A shorter project would typically be about three months. But a campaign can easily be multi-year. It comes down to factors including scope, vision, territories covered and budget.
- It’s important to know where the company stands at the start, so some form of audit to gauge stakeholder perceptions and maybe media perceptions would be helpful.
- A review and critique of the messaging along with introductions to the key spokespeople are important too. Meeting the spokespeople helps to understand their strengths, weaknesses, areas of interest, and topics they are prepared to talk about. Such meetings invariably seed media interview or by-line ideas.
- A timeline for activities, events and other actions.
- The size of the budget. The budget allocated to the PR agency will ultimately determine how much work can be done.
We’d love to hear from you. You can get in touch with us to discuss your corporate PR needs using this form and we’ll get back to you as soon as feasible.